Frequently Asked Questions
Everything you need to know about your next surf adventure.
How are surfboards shipped to ensure they arrive safely?
We use specialized heavy-duty boxes and extra-thick bubble wrap for all surfboard shipments. Every board is fully insured during transit to protect your investment.
What is your return policy on wetsuits and technical gear?
Wetsuits can be returned within 30 days of purchase, provided they are in brand-new condition with all original tags attached and have not been used in the water.
Do you offer international shipping for gear and apparel?
Yes, we ship apparel and most accessories worldwide. However, due to size restrictions and high shipping costs, surfboards are currently only available for shipment within the continental United States.
How do I determine the right surfboard volume for my skill level?
Our product pages feature a volume calculator, but we also recommend contacting our expert staff via live chat or phone for a personalized recommendation based on your weight and experience.
Can I pick up my online order at your Encinitas retail location?
Absolutely. Select 'In-Store Pickup' at checkout and your order will be ready for collection at our shop within 24 hours, free of charge.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free financing options through Affirm for larger purchases like surfboards.