Returns & Exchanges

At Hansen Surfboards, we want you to be completely satisfied with your gear. If your purchase doesn't meet your expectations, we offer a 30-day return policy for unused items in their original packaging.

Return Process

• 1.
  Initiate Your Return

  Log into our online portal with your order number and email address to select the items you wish to return and receive a Return Authorization number.

• 2.
  Pack Your Gear

  Securely pack your items in their original packaging, ensuring all tags are attached and the product is in new, resellable condition.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.

• 4.
  Receive Your Refund

  Once our warehouse inspects and approves your return, we will issue a refund to your original payment method within 5-7 business days.